Tip: Type Ctrl+F to search for a particular word/phrase.
Accommodation
DF Meetings & Events are the official accommodation agent for the event. To make a booking, please refer to the link in the 'Order Forms & Deadlines' section
Please beware of hoax accommodation agents. If you have any concerns regarding this, or for more information, please refer to the AEO Website.
Activities and Demonstrations
Should you wish to carry out any demonstrations on your stand, please detail these in your health & safety declaration found in your 'Order Forms & Deadlines'. The organisers reserve the right to curtail any practice which they consider dangerous or detrimental to the show or surrounding exhibitors. If requested, you will need to email The Operations Team with your risk assessment.
Examples of risks are listed below:
- Animals
- Not permitted during the build and breakdown.
- Written consent for any animal to be part of the show, wild or domestic, must be obtained from the venue before they are permitted on the premises.
- NRG Park welcomes all Guide and Assistance Dogs. In order to support visitors wishing to bring personal support animals to the venue and to ensure smooth entry for those animals permitted, we ask visitors to let us know in advance via email, copying in adaaccommodations@nrgpark.com. Please refer to the venue accessibility page for more information.
- Balloons
- Gas-filled balloons must be secured to the stand. A charge may be made for retrieval if any escape to the roof, or for any damage to air-handling units.
- Balloons must be positioned at a height no greater than 4m from the hall floor to the top of the balloon.
- All helium gas cylinders must be removed from the halls once the balloons have been filled, and the use of flammable gases is not permitted.
- A plan must be submitted to the organisers and venue, detailing the location, height, and method of attachment.
- Children
- There are no crèche facilities at this event.
- Children under the age of eighteen are not permitted in the halls during build and breakdown.
- The exhibition is a trade event and the nature of the exhibits during the open period will reflect this. As such, it is not a suitable environment for children. Children are only permitted during the open period if necessary to your stand activity, and a risk assessment has been submitted.
Audio Visual
Inspire is a full-service audio/visual rental and event company, is the exclusive rigging company of NRG Center and preferred audio/visual company of NRG Park. Choosing INSPIRE means working with one company that provides it all: from audio video and lighting, equipment rental, delivery and technical personnel. INSPIRE combines technical expertise with a personal touch to help every client convey the message that will reflect their image.
Link:www.inspiresolutions.com
Call:832-667-1500
Badges & Passes
No one will be permitted into the exhibition hall during build, open or breakdown without the appropriate pass. All badges must be registered for in advance of the event and always worn on-site. Please refer to the Exhibitor Badges link to register for an exhibitor badge, and/or the Build & Breakdown Pass link in the 'Order Forms & Deadlines' section within this technical manual.
- Build: All exhibitors and contractors must have a Build & Breakdown Pass to access the hall, this pass will be exchanged for a wristband onsite. This pass will also be valid for breakdown.
- Open: Every member of staff working on the stand during the open period of the event will be required to wear an Exhibitor Badge. Build & Breakdown Passes are not permitted access during event open times. These badges can be collected from 14:00hrs on the last day of build from Registration.
- Breakdown: All exhibitors and contractors must have a Build & Breakdown Pass to access the hall, this pass will be exchanged for a wristband onsite. This pass will also be valid for build.
Banking Facilities
There is an ATM by the entrance to Hall A.
Business Facilities
Complimentary Photocopying and printing are available at the Organisers Office.
Canvassing
Unless a contractual agreement is in place with the event organisers, all promotional activities (including literature distribution) are restricted to within the boundaries of your stand. If you are approached on your stand by unwelcome visitors trying to sell their products, please take their details or a business card and inform the Organiser's Office immediately.
For details of marketing opportunities available in the halls, please contact any of the Sales Team listed in the 'Contact Us' section.
Food & Beverage
ARAMARK is the exclusive food and beverage service of NRG Park.As the exclusive caterer, Connoisseur, a fresh approach, from ARAMARK, would like to welcome you to NRG Park. Our catering consultants serve as a single point of contact for our full range of food and beverage services. From the first phone call to the finishing touches, Connoisseur is an innovative catering source offering food and beverage enhancements for any event.
Link:https://www.aramark.com/home
Call:832-667-2400
Catering:Menu
Cleaning
ARAMARK Sports and Entertainment Group provides facility support service expertise in major professional sports venues in the United States by offering cleaning, pre- and post-event conversions, facility operations and maintenance.
ARAMARK Sports and Entertainment Group is the exclusive housekeeping service of NRG Park. Will your booth or exhibit require cleaning during the event? Porter service is also available for booths with food orders. Booth cleaning forms for an event can be found here by logging in and clicking on the name of your event at the bottom of the page.
Among maintaining clean facilities during many of the events at NRG Park, ARAMARK is specialized in the day-to-day housekeeping and janitorial services throughout the entire complex (offices, conference rooms, exhibit halls, etc).
By partnering with ASM Global, ARAMARK is able to provide facility maintenance, cleaning operations, and strategic and technical services that enhance the visitors’ experience at NRG Park.
Link:https://www.aramark.com/home
Call:832-667-2400
Please note: It is the exhibitor's responsibility to remove all stand materials, packaging, and waste from the hall. Any waste left in the halls will be charged back to the exhibitor at $500 +VAT.
Cloakroom
Venue cloakrooms are open during event hours and are free of charge. The cloakroom is located on level 1.
Decoration
Decoration materials used for stand dressing must be flame proofed or purchased already treated. Please note that artificial plants and flowers are combustible and give off toxic fumes, therefore are not permitted. Silk-type flowers are acceptable, providing they are fireproof or have been treated and marked as such.
Deliveries
You can arrange for items to be delivered and collected from your stand within the build and breakdown times shown within the 'Floor Plan & Timetable'. Please note that neither the Organiser nor the Venue can accept responsibility for items, so there MUST be someone from your company available to sign for them. Please send all deliveries to the below address:
Hydrogen Technology & collocated Carbon Capture Expo's
[Company Name & Stand Number]
[Contact Name & Phone Number]
NRG Park - Hall A & B
One NRG Park
Houston, Texas 77054
If you are unable to receive a delivery, please contract Freeman Logistics who will be able to quote for signing, storing, and delivering your items to your stand when you arrive. Please refer to the Logistics link via the 'Order Forms & Deadlines'.
Dilapidations
Exhibitors are responsible for all panels, walls, columns, flooring, etc. within their stand, and any damage will be charged back to the exhibitor. All exhibits and stand fitting materials must be cleared from the venue, or a charge of $500 +VAT will be levied for the removal of any abandoned articles (including carpet tape and literature).
Emergency Procedures
Please pay careful attention to the Emergency Procedures located in the 'Order Forms & Deadlines' section.
Fire Points
Fire points are available around the exhibition in key locations. Under no circumstances may these be moved, and exhibitors or contractors will be charged for their replacement. Exhibitors should ensure that their stand contractors and staff are aware of how to use these extinguishers, and the location of all fire exits and alarm points within the hall.
Any exhibitor requiring a special type of extinguisher owing to the nature of their exhibits, must make their own arrangements for fire extinguishers with the venue, and submit a fire risk assessment for your stand.
First Aid
The First Aid room is located on Level 1.
If urgent medical assistance is required, do not call the emergency services directly. Contact either the Organiser's Office who will coordinate the medical team and the emergency service arrival.
Food & Drink
There will be food concessions available to purchase food from within the exhibition halls on both show days.
Exhibitors can order catering to be delivered to your booth. Please contact Aramark.
Insurance
All exhibitors require a comprehensive insurance policy that covers a minimum of £2 million public liability over the full show dates. If you require cover, you can pay the insurance participation fee which has been invoiced separately to you at the point of booking your stand. Should you already have adequate cover, you can simply ignore this invoice and upload your insurance document for approval and the insurance participation fee will be credited. It is your responsibility to ensure you have adequate cover.
Internet
There is free basic Wi-Fi in the exhibition halls, please note that this is NOT suitable for anything other than browsing and checking emails and should not be relied upon for streaming. If you require high speed or secure internet access please order directly.
Smart City Networks is the nation's largest provider of event technology in the convention industry and is the exclusive telephone/internet provider of NRG Park. With four decades of experience, Smart City provides clients with design, installation and maintenance of telecommunications and data systems, coupled with unparalleled voice and data network engineering, security and monitoring.
Link:www.smartcity.com
Call:832-667-3900
Lead Capture App Licence (Visit Connect)
GES Visit Connect is our official Lead Retrieval supplier and as part of your stand package you have the Visit Connect lead capture app which can be used on unlimited devices. This lead capture solution is to be used on your own mobile devices; it is not a physical barcode scanner.
Please activate your licences prior to coming to the show. If you require any assistance please contact registrations@trans-globalevents.com
Lost Property
Please contact The Operations Team if you think you have lost something onsite at the event.
Maintenance & Repair
Maintenance work to stands must be conducted prior to the event opening, or after the close of show, by prior arrangement with the Organisers. No maintenance is permitted during the event's open hours..
Music Licences
Exhibitors should be aware that music played in their booths, whether live or recorded, may be subject to laws governing the use of copyrighted compositions. Authorized licensing organizations, including but not limited to ASCAP, BMI and SESAC, collect copyright fees on behalf of composers and publishers of music. It is the exhibitor’s responsibility to be aware of copyright laws and submit fees to the appropriate organizations.
Organiser's Office
The Organiser’s Office will be staffed at all times. If you have any queries, feel free to come and see us at any time.
Photography
To avoid unnecessary canvassing of exhibitors, an official photographer has been appointed to undertake all photography for the show. No other photographers will be allowed into the hall without prior written consent from the Organisers.
Piped Services
The venue acts as the official contractor with sole responsible for the supply and connection of natural gas, compressed air, water, and waste services. Please note that water and waste is only available at specific points within the hall. Please refer to Venue Services section in the 'Order Forms & Deadlines'.
Prayer Room
TBD
Public Address System (Tannoy)
The public address system is for use by the Organiser’s and Authorities only. During the open period, only official and emergency messages will be broadcasted.
Rigging
Halls A-D Rigging – 2,000 lbs. per hang point (eyebolt) straight down. Ratings decrease when bridling. Bridles between 45 and 90 degrees may not exceed 100 lbs.
Other Rigging Notes 1. Sign Cable (A, B, C and D): 25 lbs. per sign or less. The 1/8-inch center ceiling cables were installed to hang aisle signs made of lightweight fabric only. No heavy loads are permitted on this cable. 2. Air Ducts: Rigging from the air ducts are prohibited. 3. Movable Wall Tracks: May not be used for hanging and rigging without prior written permission by NRG Park and only with the inserts installed by the House Head Rigger. Not all airwall tracks are available for rigging. 4. Sprinkler Pipes and Brackets: May not be used for hanging or rigging under any condition. 5. Aluminum Ceiling Tile Tracks: May not be used for hanging or rigging 6. False Ceiling Tiles: May not be removed or "popped" to facilitate rigging under any condition. Other NRG Park Elements: No rigging, tying off, hanging, Velcro, or taping may be done from the false ceiling hangers, ceiling tracks, ceiling tiles, light fixtures, expansion joints, HVAC intake or exhaust vents, sprinkler pipes, airwall tracks, doors, sewage and water lines, or other NRG Park features that have not been approved for such use. This restriction includes the use of string, fishing line, bailing wire, scissors clips, and other means for attachment.
Security
The 24hr security provided by the Organisers is designed to prevent unauthorised access to the hall, NOT to secure the contents of your stand. Exhibitors are advised to not leave their stands unattended during build up, breakdown or the open period, and to take particular care with items of value such as mobile telephones and laptop computers.
Please help the organisers with the security of the halls by informing the Organiser’s Office immediately of any security issues. Neither the Organisers nor the venue can be held responsible for any loss or damage to stands or exhibits.
Service Ducts
Services like electrics, telecoms, water & waste are pulled from the venue floor.
Smoking
NRG Park facilities are smoke free. Smoking is not permitted in public areas of the building. Designated smoking areas are located outside each facility. Electronic cigarettes are not permitted inside NRG Park facilities during Houston Texans events.
Storage
There are no storage facilities at the Venue. Any company requiring storage or freight services should contact the official Shipping and Storage contractor for a quotation. Please refer to Logistics form in the 'Order Forms & Deadlines' section.
You are also advised that fire regulations prohibit the storage of empty crates, packing materials, and exhibits behind stands.
Taxis
There is a taxi drop off/collection point outside Hall A.
Toilets
There are toilets located inside the Exhibition Halls
Vehicle Movement
The venue enforces a 5mph speed limit, and there must be no parking on hatched areas. You must follow the instructions of traffic marshals and always comply with venue traffic regulations.
All forklift movement inside and outside of the hall must be conducted by the Organiser’s Official Logistics provider, Freeman.
Emergency gangways must be kept clear at all times to allow the movement of the venue cleaning tractors, forklifts, and emergency vehicles.
Vehicles on Stands / Mobile Trailers
The Organisers must be notified in advance of any mobile units or motor vehicles being brought into the halls for positioning on your stand, so that a suitable delivery and collection time can be arranged without risk to both the vehicle and pedestrians. Please email The Operations Team with details.